1. What is the Points and Rewards Program?
The Points and Rewards program (“Program”) is a rewards program offered by West Coast 420 Express. (“WCE”, “our”, “we” and “us”) under these terms and conditions (“Terms and Conditions”) The Program gives you the opportunity to earn and redeem Points for rewards at our online dispensary.
2. How Can I Participate?
Membership is free to open an account (“Account”). To participate, you must be a Canadian resident, 19 years of age or older. Program membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from us in its sole discretion.
To participate in the Program, you will need a online membership account (“Account“). To take advantage of personalized offers, you must load those offers onto your Account online, which can be accessed at www.westcoastex.ca or any other means that we may devise from time to time. In order to create an Account online visit www.westcoastex.ca. The methods for participating in the Program may change from time to time.
3. Earning Points
There are several ways to earn Points, as set out below.
- Eligible Products: Points will be awarded at the rate of 10 Points for each full dollar spent on each separate purchase of eligible products on our website. Points will be calculated with reference to the purchase price of eligible products, less applicable discounts and taxes as shown on each purchase receipt.
- Product Reviews. Points will be awarded at the rate of 300 Points for each approved review of a verified purchased product. Limited 1 review per product.
- Sign Up. Points will be awarded at the rate of 0 Points for signing up. Limited 1 per person.
You are required to be logged in your Account prior to payment in order to receive Points. Points will not be granted on previously-completed purchases.
Points, offers, promotions, and other services and programs are offered by us, or other Program Participants, and may be offered to all Program members or any group of the Program members, as decided by us. Any offer or promotion is time limited, and may contain additional terms and conditions, which will apply in addition to these Terms and Conditions. Each offer is only valid once, unless expressly stated otherwise in the terms of the offer. We may limit quantities of products on which a single Program member may earn Points. For example, we may make an offer of additional Points on the purchase of a particular product, and state that a Program member may only earn Points for a single purchase of that product, or for a purchase of any other number we specify. If you earn Points in a manner not permitted by these Terms and Conditions or any offer, we may deem, in our sole discretion, any such Points to be invalid and cancel them, which will result in the removal of such Points from your Account.
4. Redeeming Points
To “redeem” means to use your Points to pay, or partially pay, for eligible purchases by using your Account points at the time of checkout. You can redeem the Points you earn for eligible purchases, or for any other purposes of which we may advise you from time to time.
You must redeem a minimum of 10,000 Points at a time, which are worth $10 in rewards. If you want to redeem more than 10,000 Points at one time, you must redeem them in increments of 10,000 Points, each increment being worth $10 in rewards.
For example, if the amount of your purchase eligible for redemption is $37, you can redeem 30,000 Points, and then pay the remaining $7 with an acceptable payment method. The number of points eligible for redemption is limited to the next closest 10,000 point threshold above the eligible purchase amount. For example, you would not be allowed to redeem 50,000 Points for a purchase of $37. We may change the minimum redemption amount or redemption increments at any time, in accordance with these Terms and Conditions.
On occasion, we may offer you redemption promotions for particular products or services, such as an increase in the value of Points or a lower minimum redemption amount. There may be additional applicable terms and conditions that accompany such promotions.
The maximum value of Points that you can redeem in one transaction is $500.00, or such higher amount as may be set by us from time to time.
Points do not expire. However, we reserve the right to close your Account without notice if you do not earn or redeem any Points at least once every 2 years, or for any reason set out in these Terms and Conditions. You can contact us to request the reinstatement of the value of your Points at the time your Account was closed, to be issued in a new Account that belongs to you.
5. Other Earning and Redemption Rules
In any one transaction, Points may only be earned to a single Account. You may not earn the same Points multiple times in one transaction.
Our records of the number of Points earned, redeemed or deducted are deemed accurate. If you have a concern regarding your Account balance, you must contact us and provide relevant evidence within 45 days from the relevant transaction date to report any discrepancy. If we do not hear from you within 45 days, it means you agree with us about those Points.
The number of Points displayed on your receipt on any website, email, or by any other method, may not reflect your current Points balance according to our records. To the extent permitted by law, we accept no liability for any errors in the Points balance displayed on any website, email, or other method. If any Points are awarded to your Account in error, we reserve the right to deduct the number of Points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Points added to an Account in error. Points will not be awarded if in our reasonable opinion the products purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. We reserve the right to limit Points awarded with respect to any offer or promotion to reasonable household quantities. If a Program member was awarded Points for an offer or promotion in which a member purchased product in excess of reasonable household quantities, the Points awarded as a result of that offer or promotion may be forfeited without prior notice.
We are not responsible for any errors that may occur in the sending or loading of offers or if there is a delay in sending or loading offers. We are not obligated to honour a request to earn or redeem Points that were not earned or redeemed due to an error or delay in the sending or loading of offers.
If your account is compromised, contact us to turn off redemption capabilities for that account. You are responsible for all redemption’s on your Account, including any redemption’s made on your Account before you turn off redemption capabilities on a Account that has been compromised, and all redemption’s made on your Account as a result of unauthorized access to your Account, such as due to a failure to safeguard your password.
At our sole discretion, you may be permitted to transfer your Points to another Program member. Upon the death of a Program member, the member’s Account will be closed and any Points in the Account will be forfeited. Points are not divisible in the case of divorce or equalization of family property.
Points have no cash value and are not exchangeable for cash. Points cannot be assigned, exchanged, purchased or given by gift. Points cannot be sold, traded, bartered, rented or otherwise disposed of. Points are void if sold for cash or any other consideration.
Should you choose to close your Account, you will have 45 days to redeem any Points accumulated in your Account. Any Points not redeemed after 45 days from the closure of your Account will be forfeited and removed from your Account.
7. Changes to the Program
We reserve the right to restrict, suspend or otherwise change any aspect of the Program. We may modify all or one or more parts of these Terms and Conditions at any time, including the following elements:
- The eligibility conditions for participating in the Program,
- The manner in which a Program member participates in the Program,
- The manner and rate at which Points are earned, and
- The manner and rate at which Points are redeemed.
In the event these Terms and Conditions, or any aspect of the Program, is restricted, suspended or changed, we will provide you advance notice by posting the amended Terms and Conditions online at www.westcoastex.ca and by sending you notice using your email address. Your continued participation in the Program following such notice will constitute your consent to any amendments to these Terms and Conditions, or any other aspect of the Program. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may close your Account and cancel your participation in the Program without cost or penalty. You will then have 45 days to redeem any Points in your Account. Any Points that are not redeemed after 45 days will be forfeited. See section 4 about how you may reinstate any forfeited Points after your Account is closed.
By participating in any aspect of the Program, you agree to be bound by these Terms and Conditions. These Terms and Conditions may be amended from time to time and you should check www.westcoastex.ca regularly for any updates.
These Terms and Conditions and any other Program information on www.westcoastex.ca replace the terms and conditions of the Points and Rewards program.
You are responsible for protecting and keeping secure your Account and any password used in connection with your Account.
We reserve the right to terminate the Program, or any part of it, at any time on 45 days prior written notice (to be provided on our websites, or through other communications to Program members, including via email). If the Program is terminated, you will have up to 45 days after the effective termination date to redeem any points in your Account. After the expiry of the 45-day period, any points that have not been redeemed will be forfeited.
If any of the information you were required to submit when you registered for the Program changes (such as your name, mailing address, email address or phone number), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.
We reserve the right to refuse to allow you or any person you seek to add to your Account to join the Program for any reason in our sole discretion, including for not meeting the eligibility requirements or for having a membership cancelled previously.
We may, at any time, suspend or cancel your participation in the Program, if, in our view, you have abused any Program privilege, failed to follow these Terms and Conditions, or made any misrepresentation to us or to any entity associated with or participating in the Program. In the event that your participation in the Program is cancelled, all accumulated Points in your Account may also be forfeited and removed from your Account.
To the extent permitted by law, by participating in the Program, you agree to release and discharge us and any other third party that may from time to time participate in the Program (whether as a participant or in an administrative, operational or other capacity), and our, and each of their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person or entity relating in any way to the Program, your participation in the Program or the redemption and use/misuse of any item obtained through the redemption of Points or otherwise in connection with the Program.
We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms and Conditions. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
Our failure to exercise any of our rights, powers or remedies in these Terms and Conditions or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.
Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the Program or these Terms and Conditions are referenced in Canadian dollars.
Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the province of Ontario and the federal laws applicable in Ontario, without reference to conflict of laws provisions. However, in respect of residents of Quebec, these Terms and Conditions are governed by the laws of the Province of Quebec and the federal laws applicable in Quebec.
NOTE: THE FOLLOWING PARAGRAPH DOES NOT APPLY IN THE PROVINCE OF QUEBEC.
You agree that the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any intellectual property right of WCE, its affiliates or subsidiaries or any third party, or any privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by WCE, its affiliates or subsidiaries or the applicable third parties.