Mistakes do happen and sometimes we can be off on the weight. If that happens we have strict protocols to ensure that we get the legitimate claims compensated.
- When you get your order, weigh each individual package as a whole, any opened/unsealed bag wont be able to make a claim. This is to protect the integrity of the claim.
- Place the sealed product with the label part showing so we can see the total weight and your order information on the packaging. The weight should be pretty close to the weight we have on the right bottom package.
- If there is a big discrepancy between the two weights, snap a pick and send it to us.
- This is not 100% fool proof, we reserve the right to use our judgement in a case by case to compensate our customers
We will not replace any products where the seal has been broken or tampered with.