What happens if I don’t get my order?

Please be as accurate as possible when filling in the address. If there is an error on the shipping address we won’t be able to replace your order. If the error is on our part, we will gladly compensate you accordingly.

If your package is deemed missing due to our error we will replace the order. If signature is waived then we would not replace the order . This means you have just waived your insurance with us. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

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