When will I get my tracking information?

Once we print your shipping labels, our software creates your tracking number. The information only updates once the order gets scanned at the post office. From there our software will then email you the tracking number. This usually takes about 1-4 hours from post office drop off.

There are times where Canada Post’s system does not correctly scan at the local post office and the tracking info will not have any updates. This will cause our software to not send any info. Once the order goes to the main processing facility in Richmond it will get scanned there and our software will pick that up and send you the tracking information. This can take up to 1 business day. Rest assured that your order is in transit even though there is no tracking info for the time being.

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